Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase, so you know what to expect.

Shipping and processing times

We process all orders within 48 hours after the order is placed. Please note that we don’t ship orders on holidays and weekends.

At the moment, it is hard to estimate the shipping time for each country, due to different COVID-19 regulations and other circumstances regarding transport.

Shipping zones & fees

We are sad to say that we currently only sell to specific regions in the world, for now these countries are: United States, United Kingdom, Canada, Turkey, Israel, and European countries. We charge no extra shipping fees, these will be calculated in the cost price per item, so there are no hidden fees. What you see, is what you pay!

How can I track my order status?

You’ll receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order.

It can take up to 48 hours for your tracking info to show up.

If for some reason you haven’t gotten your order in more than 14 business days, please contact us at info@monerogear.shop. We’ll look into it for you!

Returns and refunds policy

We offer a no-questions-asked return policy that applies for 14 days after your order is delivered. Returned items must be in brand-new condition, and customers are responsible for return shipping.

In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a full refund within 14 days of shipping.

For any return or exchange inquiries, please email us ASAP at info@monerogear.shop. We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.

To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy page.

Customs

Our products are forwarded from all over the world, with warehouses in the USA, Europe and Asia. Countries have different import policies and sometimes charge an extra import fee. Check with your national customs service for their policy. We do not refund these fees.

If you have any questions regarding this, feel free to ask via info@monerogear.shop, before placing an order!